FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
📦 Orders & Payment
Below are some common questions about order & payment options..
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay.
All payments are 100% secure and encrypted.
What should I do if I'm getting an error when placing an order?
If you receive an error at checkout:
Double-check your billing details match your bank information.
Try a different browser or device.
Try another payment method.
If the issue continues, contact us at support@spexguard.com.au — we’ll assist you immediately.
How do I use a discount code or gift card?
On the checkout page, enter your discount code or gift card number in the “Discount Code” box and click Apply.
Only one discount code can be used per order.
Can I make changes to my order?
Once an order is placed, we process it quickly to ensure fast delivery.
If you need to update your shipping address or make adjustments, contact us ASAP.
If your order hasn’t shipped yet, we’ll do our best to help.
🚚 Shipping & Delivery
Below are some of are common questions about shipping & delivery...
When will my order ship?
Most of the orders are dispatched within 24 hours on business days.
How long does shipping take?
U.S Orders: 7–10 business days depending on your location.
International orders: 7–14 business days.
Do you ship internationally?
Yes! We ship worldwide. Shipping fees and delivery times vary by destination and will appear at checkout.
My order says delivered but I didn’t receive it. What do I do?
Occasionally, carriers mark packages as delivered before they arrive.
Please:
Check around your property (mailbox, porch, lobby).
Ask neighbours or building management.
Wait 24 hours — carriers sometimes deliver later.
If your order still hasn’t arrived, contact us at support@spexguard.com and we’ll help resolve it quickly.
↩️ Returns & Exchanges
Below are some common questions about returns & exchanges
What is the returns & exchange policy?
We offer a 30-day hassle-free return and exchange policy.
If your item arrives damaged or defective, we’ll replace it at no cost.
For change-of-mind returns, products must be unused and in original packaging.
To start a return, simply contact our support team at support@spexguard.com.